In the event we cannot clear your ice due to the conditions at hand, we may elect to apply products such as ice melt, sand, or rocks and gravel, depending on the terrain. Salt products can be hard on plants and concrete, as such we attempt to manage ice when it snows without the need for excessive use of product. We are very meticulous about safety and aware not to cause damage to your property. When it is not snowing, we can manage ice levels during the melt freeze cycle, and if requested in a specific area. Ice management when it is not snowing is considered an additional service and is therefore charged accordingly.